Excellent care

Our goal: excellent care

Right now, patients wait too long for the right care, stay too long in hospital, or end up going to several sites for the treatment they need.

The WRHA's plan for healing our health system is rooted in expert advice and successful approaches utilized in other health regions, to ensure we deliver better care more effectively - for all of us and for future generations.

A new approach

By concentrating specific services in the right locations, we'll help our health teams do what they do best - provide quality care. We will reduce wait times and the need to transfer to see specialists, and get the tests patients need. It's about getting the right care, in the right place, at the right time.

What is changing over the next six to 24 months?

Emergency services

Currently there are five emergency departments in Winnipeg, spreading specialized resources too thinly and increasing wait times. In fact, larger cities like Vancouver and Calgary have fewer emergency departments and lower wait times than Winnipeg. Concentrating our services will reduce the amount of time patients wait for tests and specialist consults, and will decrease the number of times they need to be transferred between facilities for care.

Here's how we will re-focus the WRHA's emergency services:

24-7 emergency care will be available at Grace Hospital, Health Sciences Centre and St. Boniface Hospital.
When should you go for emergency care?

24-7 urgent care will be available at Seven Oaks General Hospital and Victoria General Hospital.
When should you go for urgent care?

The intent is to keep emergency department staff focused on the acute needs of patients experiencing true health emergencies, while urgent care centre staff will provide faster treatment to people with conditions that require immediate care, but aren't life-threatening. The specialists, diagnostic services, and medical equipment needed to provide emergency care will be concentrated at the acute care hospitals. This means fewer transfers between facilities, faster treatment, and better access to the best possible quality of care for everyone.

Health services and sites

We're focusing care at sites so each of our hospitals and health centres will deliver a unique set of services. Sites will be set up to excel in their areas of focus, providing more effective and timely patient care.

Grouping services also means health professionals can join forces with other experts in their field and get better access to support teams and equipment - helping staff work to their full potential.

Click here for a summary of hospital and health centre roles at a glance - but keep in mind, these changes don't take effect immediately. They'll take anywhere from six to 24 months to complete.

Patient flow

Ensuring patients receive the right care, at the right time, in the right place means having processes in place so they move through the system properly. Currently, lengths of stay in our system are 15 to 20 per cent above the national average. For example, over 1,200 patients per year wait in WRHA hospitals for home care or placement in a personal care home. We know many of these patients would do better at home with the right supports in place, so we need to make sure those supports are there. They include:

What happens now?

None of this will happen overnight. Most changes will happen over the next six to 24 months. Check back with HealingOurHealthSystem.ca for updates as plans take shape, or call Client Relations at 204-926-7825. The WRHA will update information regularly as changes take place.